Monday, March 12, 2012
I know that these days it is more difficult than ever to encourage team members to take some calculable risks. Even leaders and managers are sometimes hesitant to encourage risk-taking. At he same time,many committed employees are having difficulty balancing their professional and personal life so risk taking is on the bottom of the list. Technology seems to have placed GREATER demands on our time and face-to-face relationships are more important than ever. The current economic and social pressures seem to be pulling at one another. Add to that the generational differences and managing risk, productivity, satisfaction and engagement is a double-edged sword for many leaders. In such a risk adverse environment how can we encourage team members to take risks?
I wanted to take this moment to mention that it is our duty as managers to help our team members to make the best decisions in terms of risk tolerance. This almost always means that we need to KNOW their personal goals, circumstances and current challenges. Often managers and leaders shy away from asking too many "personal questions" or challenging team members to take risks. This is particularly true in rabid HR compliance states like CA and NJ. Let me just say the consequences of taking NO RISKS is even higher. Just as critical, consider the dis-service we are doing for our employees when we avoid this kind of discussion or back-off challenging them.
Here is an article written a while back but discusses this in greater detail. Hope you find it to be valuable. Risk Taking Culture
Friday, March 2, 2012
Why are people in the selling role often fearful of selling? It almost seems like presenting our solutions is a form of prostitution. This is deeply rooted in our belief systems. In some way we have come to believe that we are not worthy of providing solutions to even QUALIFIED prospects. Let's face it we all have doubts about the veracity of our products or services but if WE don't beleive in the solutions we are providing, how might our prospects, who are already doubtful BELIEVE?
Don't underestimate the power of your beliefs. I have closed more than one sale on the sheer power of my belief that the solution I was proposing to a customer was the very best for their particular situation. In the same way I have lost sales because I had a mustard seed of doubt that was in some way transferred to the customer.
When we put our doubts to rest so will our customers!